Reputation Management

Reputation management is important to each company. It’s vital to keep track of your actions and what people are saying or doing about them. If your company begins to develop a bad reputation it can lead to a large backlash and a loss in revenue. Look at all of the problems cause by how BP handled the oil spill in the gulf. In this digital age reputation has become more important than ever as information spreads at an insane rate. If you are doing something people don’t approve of you are going to hear about it quickly and often.

Protecting your companies name in a search engine is very important. When someone searches the name of your company you don’t want the first search result to be a scathing review of your company that would make potential customers scared to even speak your name aloud. Consumer generated media is becoming more and more prevalent on search engines, for example blogs, so reputation management needs to be done often and tracked because new blogs are always going up. You can make 1000 people happy, but if you make one person upset you can be sure you’re going to hear about it.

It is important to make sure your company comes up first when a user types in certain keywords because if the first link is inflammatory you know people are going to read it. A study conducted by Reputation.com reported a number one search result attracted 50,000 monthly visitors while the number 5 result only attracted 6,000 visitors in the same time frame. Ricky Bobby was right, if you’re not first you’re last.

The only way to insure proper reputation management is to keep an eye on it every day and think ahead. You need to almost predict how people will react to the actions of your company. The best way to deal with backlash and negative consumer feedback is to not let it begin in the first place. Of course this isn’t always feasible so you need people devoted to going online every day and dealing with negative articles. Whether it is getting in touch with the disgruntled customer and fixing the problem or doing your best to try and make sure no one sees the public rebuke, something needs to be done.

Reputation management is absolutely necessary if you want your company to succeed. If all people see posted about your company is negative comments and blog posts they will not be too thrilled about purchasing your product or using your service. Word of mouth is a strong tool and the internet has made word of mouth spread quicker than ever, companies need to be ready.

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